Shipping Information
Do You Ship Internationally?
Yes, we do! Since 2016, we have been supplying products worldwide. We offer international shipping, but shipping costs and methods vary depending on the destination country.
What Shipping Methods Are Available?
Depending on the weight, we typically use standard mail for small, low-value items, while higher-value products are shipped via tracked services provided by couriers such as FedEx, UPS, or DHL.
In case you require it, you can provide your own shipping account or drop us a message about your needs.
How Long Will It Take To Get My Package?
It depends on the destination country and time of preparation of the order. Standard letters to europe last around 3 or 4 working days, while for overseas destinations they last 2 or 3 weeks.
Tracked shipping methods can range from two days to one week, when the product is shipped you will be updated with the tracking number, which can be checked at 17track
Payment Information
What Payment Methods Are Accepted?
- 💳 Credit / debit card
- PayPal
- Bank / wire transfer
Is it safe to buy from Lambda3Tech?
Yes, purchasing from our website is safe. We use PayPal’s Buyer Protection policy, provided that PayPal was used as the payment method, ensuring that customers are protected against fraud and unauthorized transactions. Additionally, all payments are processed through encrypted payment gateways, safeguarding your financial information.
Orders
How do I place an order?
Add the products you need to your cart and proceed to checkout. Enter your billing and shipping details, choose the available payment method, and review the order before completing the purchase.
Do I need an account to place an order?
No. You can place an order without creating an account. An account can be useful for keeping your order information in one place and checking your order history.
Can I cancel or modify my order?
Contact us as soon as possible at contact@lambda3tech.com. We will do our best to accommodate a cancellation or change before the order has been processed or shipped.
How can I track my order?
When a tracked shipping service is used, tracking details are provided after the order has been shipped. You can use the tracking number with the relevant carrier or tracking service.
Product Condition & Compatibility
Are your products new or used?
Our inventory can include new old stock, surplus, used, previously installed and other legacy technical equipment or components. The condition of each item is stated in its product listing.
Are used products tested?
Yes. Used products are tested whenever the nature of the product allows it. The product listing includes relevant information about its condition and testing. If you need additional technical information before purchasing, please contact us.
What is included with the product?
The included items can vary between products. Check the individual listing for details of accessories, cables, manuals or other parts included with the item.
How can I confirm compatibility?
Use the manufacturer part number, model number, revision and technical information shown in the listing to check compatibility with your equipment. When in doubt, contact us before ordering and we will provide any additional information we have available.
Returns & Refunds
What is your return policy?
Our current Returns & Refunds Policy explains the applicable return period, conditions, exclusions, and refund process. Please review the Returns & Refunds Policy before ordering.
What happens if an item arrives damaged or does not work?
Please contact us as soon as possible with your order details and clear photos of the parcel and product where relevant. We will assess the issue and arrange the appropriate replacement or refund in accordance with our policy.
Are all products eligible for return?
Not necessarily. Certain products or order types may be excluded from returns. The individual product listing and our Returns & Refunds Policy provide the applicable details.
International Orders
Do you ship worldwide?
We ship internationally, but available destinations, shipping methods and costs can vary. The options available for your order are shown during checkout.
What about customs duties and import taxes?
Customs requirements, import taxes and other charges can vary by destination country. These charges are determined by the relevant authorities and may apply to international orders. Contact us before ordering if you need clarification for your destination.
Can I request a specific shipping service?
Yes. For specific carrier requirements, account details or shipping arrangements, contact us before placing the order and we will confirm what can be accommodated.
Support & Technical Information
Can I request additional photos or technical information?
Yes. Send us the product reference or model number and tell us what information you need. We can provide additional photos or available technical details when possible.
Can you help me find a hard-to-find part?
Yes. Send us the manufacturer, part number, equipment model or any technical information you have. We specialise in legacy and hard-to-find technical components and can check whether we have a suitable item available.
How can I contact support?
For questions about products, orders or technical information, contact us at contact@lambda3tech.com. You can also use our Contact page.